Shipping Policy

Thank you for choosing AthenAura. We appreciate your trust in our aesthetic tech accessories, crafted to elevate your everyday style.

📦 Shipping Fees

Shipping is not free.

Our international shipping fee ranges between $29–$39 USD, depending on your destination.

This fee covers:

  • International delivery costs

  • Carrier handling

  • Tracking & logistics

  • Shipping insurance

We work with trusted global fulfillment partners to ensure safe and reliable delivery worldwide.

Note: Free standard shipping is available only for orders above $100 USD.

🌍 Delivery Timeframes

Because we ship internationally and operate from multiple warehouses, delivery times may vary depending on your location and customs processing.

Estimated delivery times:

  • USA: 2–3 weeks

  • Canada: 2–3 weeks

  • Australia: 2–3 weeks

  • Europe: 1–2 weeks

  • Other countries: 4–6 weeks

These timeframes are estimates and may be affected by holidays, customs delays, or unexpected logistical issues.

Delivery Guarantee & Refund Policy

If your order has not been delivered within 15 business days after dispatch, you are eligible for a full refund.

Please reach out to us at support@athenaura.com once this period has passed so we can assist you immediately.

🏠 Shipping Address

Please make sure your shipping address is complete and accurate at checkout.

Once dispatched, orders cannot be redirected or changed.

If a package is returned to us due to an incorrect address, we will notify you and additional shipping fees may apply for reshipment.

🚚 Missing or Delayed Packages

If you have not received your package 15 days after dispatch, contact us at support@athenaura.com.

Before reaching out, we recommend:

  • Checking your mailbox (our packages are small)

  • Reviewing tracking updates

  • Asking neighbors or your building office

Once a package is in transit, delays must be resolved with the shipping carrier, but we are here to help you navigate it.

🧾 Duties & Taxes

All duties, taxes, and tariffs are included in the price shown at checkout.
You will not be charged additional fees upon delivery.